Privacy Policy
Last Updated: January 15, 2025
At Quickex Fast, we're committed to protecting your personal information. This isn't just legal boilerplate—we genuinely care about how your data is handled when you use our investment calendar tools and financial planning services.
This policy explains what we collect, why we collect it, and what rights you have under Canadian privacy law. We've tried to make this as straightforward as possible, but feel free to reach out if anything seems unclear.
Information We Collect
We collect different types of information depending on how you interact with our platform. And honestly, we only collect what we actually need to provide you with quality service.
Personal Information You Provide
- Your name, email address, and phone number when you create an account
- Payment information when you subscribe to premium features (processed through secure third-party providers)
- Investment preferences and financial goals you share to personalize your calendar
- Communication records when you contact our support team
- Profile information you choose to add for a better experience
Automatically Collected Data
Like most websites, we automatically gather some technical information when you visit:
- Device information (browser type, operating system, screen resolution)
- IP address and general location data
- Pages visited and time spent on our platform
- Referral sources and navigation patterns
- Cookie data for session management and preferences
How We Use Your Information
We're not in the business of selling data. Everything we collect serves a practical purpose for improving your experience with Quickex Fast.
Service Delivery
We use your information to provide and maintain your investment calendar, send important notifications about market events, and personalize your dashboard based on your stated preferences.
Account Management
Your data helps us verify your identity, process payments securely, manage your subscription, and respond to your support requests in a timely manner.
Platform Improvement
We analyze usage patterns to understand which features work well and which need refinement. This helps us build tools that actually meet your needs rather than guessing.
Communication
We'll send you service updates, important security notifications, and occasional educational content about investment planning. You can adjust these preferences anytime.
Legal Compliance
Sometimes we're required to maintain certain records or respond to legitimate legal requests. We only share information when legally obligated to do so.
Data Sharing and Third Parties
We're selective about who we work with and never sell your personal information to advertisers or data brokers. Here's who might see your data:
| Partner Type | Purpose | Data Shared |
|---|---|---|
| Payment Processors | Handle secure transactions | Payment details, transaction amounts |
| Cloud Hosting | Store and serve platform data | Account info, usage data |
| Analytics Services | Understand platform usage | Anonymized behavioral data |
| Email Service | Send notifications and updates | Email address, communication preferences |
Important: All our service providers are bound by strict confidentiality agreements and can only use your data for the specific purposes we've authorized. They're not allowed to use it for their own business purposes.
Your Privacy Rights Under Canadian Law
Canadian privacy legislation gives you significant control over your personal information. We've made it straightforward to exercise these rights.
Want to know what data we have about you?
You can request a complete copy of your personal information. We'll provide it in a readable format within 30 days. Just send your request to our privacy team at support@quickexfast.vip with "Data Access Request" in the subject line.
Need to correct inaccurate information?
Log into your account and update your profile directly. For information you can't change yourself, contact us and we'll correct it promptly. We want your data to be accurate too.
Want to delete your account?
You can delete your account through your settings panel. We'll remove your personal information within 90 days, though we may retain some data if legally required (like transaction records for tax purposes).
Concerned about how we're using your data?
You can withdraw consent for non-essential uses at any time. Note that withdrawing consent for essential services may limit platform functionality, but we'll always explain the implications before processing your request.
Want to move your data elsewhere?
We support data portability. Request an export of your investment calendar data, preferences, and account information in a standard format that can be used with other services.
How We Protect Your Information
Security isn't something we take lightly. Financial data deserves serious protection, and we've implemented multiple layers of security:
- Industry-standard SSL/TLS encryption for all data transmission
- Encrypted storage for sensitive personal and financial information
- Regular security audits and vulnerability assessments
- Strict access controls limiting who can view your data internally
- Two-factor authentication options for your account
- Automated monitoring for suspicious activity or unauthorized access
- Regular backups stored in secure, geographically distributed locations
Despite our best efforts, no system is completely immune to security breaches. If we ever experience a data incident that affects your information, we'll notify you promptly and explain what happened, what data was involved, and what steps we're taking to address it.
Data Retention Periods
We don't keep your information indefinitely. Here's how long we typically retain different types of data:
Active Account Data: Maintained while your account is active and for 12 months after closure (unless you request earlier deletion).
Transaction Records: Kept for 7 years to comply with Canadian financial record-keeping requirements.
Support Communications: Retained for 3 years to maintain service quality and address follow-up questions.
Marketing Communications: Maintained until you unsubscribe, then removed within 30 days.
Analytics Data: Anonymized and retained for up to 2 years for platform improvement purposes.
Cookies and Tracking Technologies
We use cookies and similar technologies to make our platform work properly and to understand how people use it. You have control over most of these.
Essential Cookies
These are necessary for basic platform functionality—things like keeping you logged in and remembering your session. You can't opt out of these if you want to use the service.
Functional Cookies
These remember your preferences and settings. They're not strictly necessary but make your experience much smoother. You can disable them through your browser settings if needed.
Analytics Cookies
We use these to understand which features get used most and where people encounter problems. The data is aggregated and anonymized. You can opt out through your account preferences.
Your browser gives you control over cookies. Most browsers let you block or delete cookies, though this might affect how well certain features work. Check your browser's help section for specific instructions.
International Data Transfers
Your data is primarily stored on Canadian servers. However, some of our service providers operate internationally, which means your information might occasionally be processed outside Canada.
When this happens, we ensure that appropriate safeguards are in place. This includes using providers who comply with recognized international privacy frameworks and implementing contractual protections that meet Canadian privacy standards.
If you have concerns about international transfers, contact us and we can provide more details about the specific safeguards we've implemented.
Children's Privacy
Quickex Fast is designed for adults managing investments. We don't knowingly collect information from anyone under 18 years old. If you're a parent and believe your child has provided us with personal information, please contact us immediately and we'll delete it.
Changes to This Policy
Privacy laws and our practices evolve over time. When we make significant changes to this policy, we'll notify you through your registered email address at least 30 days before the changes take effect.
Minor updates (like clarifications or formatting improvements) might not trigger a notification, but we'll always update the "Last Updated" date at the top of this page. We recommend checking back periodically if you're curious about how we handle privacy.
Complaints and Concerns
If you believe we've mishandled your personal information or violated your privacy rights, we want to hear about it. Start by contacting our privacy officer directly—many issues can be resolved quickly through direct communication.
If you're not satisfied with our response, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada. They're an independent organization that investigates privacy complaints and can provide guidance about your rights.
Questions About Privacy?
We're here to help. Whether you have a specific concern, want to exercise your privacy rights, or just need clarification about something in this policy, reach out to us directly.